Meet the Team
Our team is the bedrock of Highland Family Dentistry. Each team member is a true professional, constantly seeking out and finding for opportunities to improve themselves and the level of care we provide.
Our clinical team cares about our patients’ health, comfort, and wellbeing. They are skilled, gentle, and attentive, and are happy to answer questions, provide education, and ensure patients are informed and at ease.
Our administrative team is welcoming, friendly, and accommodating. They are happy to assist with scheduling matters, finding financial options, and fighting to make sure patients are able to maximize their insurance benefits.
Our team members have great relationships with one another. They value teamwork and are always happy to pitch in and support each other. This creates a positive and friendly environment, where we are able to provide the highest-quality clinical care and personal service to our patient family.
~ Drs. Dorsett and Crandall
Kathy
Office Manager
I treasure all the people I’ve met and relationships that have developed through my years here. Our patients are part of our family so it’s great to see everyone’s smiles as they come through our doors. As our office manager I handle a range of tasks, including reviewing treatment plans with patients, verifying and billing insurance, and sending pre-determinations and statements. I also oversee our daily schedule and staff.
I’ve been with Highland Family Dentistry since 2002, constantly learning as the practice has grown and I’ve changed positions. We have amazing doctors: they are skilled, kind, and always have the patients’ best care in mind. We also have a great team that works well together and treats our patients like family.
I have lived in Prosser for over 30 years. My wonderful husband Randy and I have two grown children and three granddaughters. When not at work I can be found helping at church, playing with our granddaughters, or walking our new puppy, Roxy.
Amy
Registered Dental Hygienist
I really enjoy the relationships I make with patients. It is fun to see people of all ages and get to know them over the years. Being a hygienist is about helping people enjoy better oral health. I clean teeth, provide periodontal education, take X-rays, administer anesthesia, and place fillings and sealants.
I started working at a dental office as an assistant while still in high school, in 1994. After high school I attended Eastern Washington University and received my Bachelor of Science in Dental Hygiene. I’ve been with Highland Family Dentistry since 2002 and our office feels like a second home. It is enjoyable to spend my days in a fun environment where everyone is working toward a common goal: making sure our patients feel welcome and cared for.
My husband Chris and I have been married for over 20 years. We have three teenage daughters and love watching them play in their various sporting activities. Our family loves summers, when we’re often found outside camping and boating. We also love traveling and visiting new-to-us places.
Michelle
Registered Dental Hygienist
I care deeply for my patients and want only the best for them. Earning each person’s trust and helping them take control of their oral health is core to my profession. As a hygienist, I help patients develop and maintain good dental health. I thoroughly and gently clean teeth, address periodontal conditions, and promote healthy habits and behaviors.
I hold a Bachelor of Science in Zoology from Washington State University and an AAS in Dental Hygiene from Columbia Basin College. I started working as a hygienist in 2009 and was invited to join Highland Family Dentistry in 2016. Our doctors and my teammates are excellent: they are professional, compassionate, and truly care about each patient’s health and wellbeing.
After growing up in Richland, I went to WSU for four years before returning to Tri-Cities for my dental hygiene studies. I love my family and pets, sports, camping and hiking, and working in dentistry.
Ashley
Registered Dental Hygienist
I like building relationships and trust with patients. That helps break down any dental fears a person might have. As a hygienist I review health histories, take X-rays, assess periodontal health, and provide cleanings. I also administer local anesthetic, nitrous oxide, and fluoride, offer patient education, and love seeing healthy smiles at recall visits.
I graduated from Columbia Basin College’s dental hygiene program in 2009 and then joined Highland Family Dentistry. Our doctors are easy-going and yet very professional, and that’s true of the rest of our team. We’re close-knit and share a dedication to keeping our patients’ smiles healthy and happy.
Away from work I enjoy time with my husband, two boys, and our family dog and pet fish. I especially love educating my boys, going on walks, and growing my faith.
Edgar
Dental Assistant
I enjoy building connections with our patients and getting to know each as an individual. It’s a good feeling to help people understand their dental health and ease their fears. My days are spent in the clinic, where I assist the doctors with various procedures and educate and support patients.
In addition to hands-on training, I have attended classes to learn about dental assisting. After starting in the field in 2020, I joined Highland Family Dentistry in 2021 and love this practice. Everyone has a positive, can-do attitude and that makes for a great atmosphere.
In my downtime I like to play soccer, go on walks, and be with my family. My two-year old son keeps me on my toes.
Edna
Dental Assistant
I like having the ability to help others by making their visits more comfortable. It is very rewarding to help people feel more confident about their smile and educated about oral health. I prepare and organize the tools that our doctors need during procedures.
After graduating from high school in 2016, I attended YVCC for three years, then completed the dental assistant program and graduated in 2020. I’ve been part of Highland Family Dentistry since 2021 and love our friendly environment.
In my spare time I like being with my nephew and friends. One of my favorite hobbies is getting creative with makeup.
Angelica
Front Office
I am a people-person and appreciate interacting with our wonderful patient family. In addition to greeting everyone when they arrive, I assist with their paperwork and insurance claims, answer the phones, and schedule appointments.
In 2017 I attended Charter College and received my Dental Assistant Certificate. I joined Highland Family Dentistry in 2020. This is a positive and fun practice, where we all pull together to provide the best experience and care for our patients.
In addition to my job here, I am furthering my education through YVCC for a degree in Business Administration. Yes, I am busy, but I make time to be with my family. I love watching my kids play sports and enjoy traveling, gardening, skiing, hiking, and going to the ocean.
Berania
Receptionist
My favorite part of my job is greeting patients as they walk in, especially with those who speak Spanish. It’s fun to see their smiles and get to know people, as I help them with scheduling and billing, as well as answering the phones.
I attended Charter College and graduated in fall of 2021. In 2022 I was invited to join Highland Family Dentistry, where I work next to my buddy Angelica. Communication is a big thing for all of us, which keeps the office running smoothly. That makes for a stress-free environment for the team and, most importantly, for our patients.
I go home after work to spend time with my Chihuahua-mix, who is always happy to see me. Weekends are spent catching up on my sleep, cooking, and enjoying time with my three nephews.
Brenda
Dental Assistant
I like getting to know our patients and building relationships with them. It is rewarding to help people feel safe in the dental chair and support them during appointments. Working chairside, I assist the doctor during procedures, while always focused on our patient’s comfort.
A Registered Dental Assistant, I have worked in the field since 2016 and joined Highland Family Dentistry in 2020. My coworkers are like a second family to me. We all help one another in order to ensure the best care for our patients.
I have a child who is my entire world and three pets who keep me busy. Shopping is my therapy and family game nights keep me happy: I’m very competitive! Being able to keep smiles and laughs going is what I love most of all.
